Returns Policy
Our Returns Policy
Effective Date: October 1, 2023
At Doors Center, we are committed to the satisfaction of our customers, and we want you to be completely satisfied with our services. We understand that sometimes returns or cancellations are necessary. This return policy is intended to inform you about the procedures and conditions for making a return or cancellation.
Products Eligible for Return
Our maintenance, placement, troubleshooting and repair services are not covered by our return policy. Products we supply through our store or online store, such as locks, are eligible for a return if the conditions below are met.
Return policy
To be eligible for a return, the following conditions must be met:
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You must request a return within 30 days of delivery of the product.
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The product must be in the same condition as when it was delivered, with no damage or alterations.
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Returned products must be accompanied by all accessories, original packaging and documentation.
Return Procedure
To request a return, please contact our customer service at info@doors-center.com within the timeframe mentioned above. Please provide the following information:
- Your name and contact information.
- Order or service number.
- Reason for return.
We will assess your request and inform you of the next steps, including, if applicable, the date of the take-back or return.
Return Shipping Costs
Return shipping costs will be borne by the customer unless there is an error on our part or defective products.
Refunds
If your return is approved, we will issue a refund within a reasonable period of 7-14 days using the same payment method used for the order or service.
Warranty Policy
In addition to our return policy, we offer warranties on our services and products. Details of these warranties are available on our doors-center.com website.
Contact
If you have any questions or concerns about our return policy, please feel free to contact us at info@doors-center.com.
Doors Center strives to provide you with the best services and products, and we are here to help when needed.