Frequently Asked Questions
Frequently Asked Questions to our Locksmiths/Technicians
specializes in the placement, repair, and maintenance of your doors, windows, locks, and keys.
We offer the following services:
- Emergency Troubleshooting
- Placement / Installation
- Maintenance contract
- Project Management / Construction Sites
- Safety Tips
We can give you a
free tailor-made quote
with a combination of its services.
We offer our services in Belgium, the Grand Duchy of Luxembourg and the north of France.
For a more complete list of all the municipalities where we are active, you can consult the Areas of activity page
For classic interventions, we can usually schedule an intervention within 24-48 hours.
For Emergencies we need to check the availability of locksmiths/technicians from the breakdown team.
Working Hours Locksmiths
Hours of Work Technicians
Hours of Work (Office)
Our locksmiths and technicians are available 24/7 to assist you.
All types of doors: Garage doors, automatic doors, armored doors, wooden doors, PVC doors, aluminum doors…
All types of windows: wooden windows, PVC windows, aluminum windows…
We try to work with competent people with integrity. Whether it’s Doors Center staff or a subcontractor.
We work with several well-known brands in the locksmith sector.
A technician or locksmith will give you his opinion, if we can repair the lock it will obviously be the preferred option.
For example, we avoid replacing a lock that can still work for many years.
We take the following measures to ensure that our customers’ privacy is respected:
- Avoid data collection not essential
- Verification of the interlocutor to avoid giving information about a third party
- Implementing Cyber Security
We accept the following payment options:
- Bank transfer
- Payment by bancontact
- *New* Cryptocurrency Payment: BTC, ETH and USDT
Yes, we offer maintenance contracts with a minimum duration of 1 year.
Maintenance contracts for your doors, windows and locks are tailor-made on a case-by-case basis.
In the event of a problem, during or after the intervention of a Doors Center technician or locksmith, you have the right to appeal.
We will do everything we can to help you find a solution and compensate you if you don’t.
Contact the after-sales service if you have any further questions:
We guarantee almost all the trumeaux made at our customers’ premises. (subject to reservation)
If this is not the case, it will be stipulated on the invoice and/or quote.
If you feel you are entitled to the warranty, contact us, we will come to you free of charge to solve your problem
Our technicians and/or locksmiths have all the necessary equipment to get the job done.
In the rare cases where you need to provide equipment, it will be in the following cases:
- Cleaning equipment: to keep the construction site in good condition.
- Of the hardware accessibility: like a key.
Our security experts will provide you with security advice tailored to your needs.
When a technician or locksmith intervenes, you can always ask for advice on the security of your home or business/office.
We try to offer a fast and quality service with a guarantee that our customers will be satisfied with the result.
The goal: to work with integrity for a relationship based on trust.
When the technician or locksmith comes by, you are entitled to advice on the maintenance of your doors, windows, locks or keys.
Don’t hesitate to ask for free advice.